Frequently Asked Questions

Everything you need to know about our luxury resale experience.

How do you guarantee the authenticity of your items?

Every item at Luxury Promise undergoes a rigorous multi-step authentication process by our in-house experts and third-party AI technology to ensure 100% authenticity.

What is the condition ranking for your pre-owned products?

We categorize our items into five tiers: New, Pristine, Excellent, Very Good, and Good. Detailed condition reports and high-resolution photos are provided on every product page.

Do you offer international shipping?

Yes, we ship globally via express couriers like DHL and FedEx. Please note that international orders may be subject to local customs duties and taxes upon arrival.

What is your return policy for luxury goods?

We offer a 14-day return window for online orders, provided the security tag remains attached and the item is in its original dispatched condition.

Can I sell my designer bags to Luxury Promise?

Absolutely. You can use our 'Sell to Us' portal to submit photos for a quote. We offer direct purchase, consignment, and store credit swap options.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through providers like Klarna and Affirm to help you spread the cost.