Returns & Exchanges

Luxury Promise offers a 14-day return window for all items, provided they are returned in their original condition with all security tags and authentication cards intact. We strive to ensure your designer investment meets every expectation of quality and luxury.

1

Initiate Your Request

Log into your account portal or contact our concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully place the item in its original branded packaging, ensuring the Luxury Promise security tag remains attached and the item is protected for transit.

3

Complimentary Collection

Schedule a courier pickup through our portal or drop off your package at an authorized shipping point using the pre-paid luxury shipping label provided.

4

Inspection and Refund

Once our authenticators verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing